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Call Center services

Along with the online application AICAT, the Call Center Augsburg International service provides effective communication with clients essential for business success. Whether the application is by telephone or email, through Call Center we offer:

Mechanics & Consulting

  • Information about price and availability, alternatives to desired products and delivery time for parts identified

Trucks & Consulting

  • Information about price and availability, alternatives to desired products and delivery time for parts identified

Fleets & Consulting

  • Schedule and settled any claim regarding repairing your car fleet

Credit control

  • Updated information about customer account, payment status and invoices.

Return Goods

  • Settle any request to return a product within maximum 48 hours

Guarantees merchandise

  • Settle any claims in respect of warranty products marketed by Augsburg International

Customer support

  • Information about the product range, useful documents
  • Information about the terms and conditions of delivery for orders placed
  • Update customer data

Service Equipment

  • Information about price and availability, alternatives to desired products and delivery time for equipment required

With Augsburg International Call Center we help you keep your business always in speed: